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FAQs
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How Long Will It Take To Receive The Goods?
This depends on the quantity and ease, usually only taking 7 days, but if it is more difficult, such as more than 20 colors or more than 10 screen printing outputs, it will take more days (possibly 10-14 days). We will arrange a professional department to serve your order in the future to ensure everything goes smoothly.
What is the factory's color scheme based on?
All of our colors are based on the Pantone C book.
The difference between color paste and enamel
The paste and enamel are similar, but the difference is that the enamel needs to be colored and polished before electroplating; Pasting must be electroplated first and then filled with color. The enamel will be smoother.
Can we make installment payments?
—Yes,you can pay some deposit and then pay the balance before shipping.
Do you offer custom samples?
Yes we do.
If you need a sample, please inform your rep. The total price will include the sample fee.
Can I change the delivery address after I order?
Yes, we can change the address before shipping. We ask that you please inform us of any change as soon as possible.
What courier companies do you use?
FedEx, UPS or DHL is the default shipping service .
If you want to specify a courier company, please contact a Pins rep to change shipping methods.
How long does express delivery usually take?
Generally 3-5 days
This depends on the destination.
FedEx or DHL is the default shipping service . If you want to specify a courier company, please contact a Pins rep to change shipping methods.
How is freight calculated?
Shipping rates will be calculated based on weight, dimensions, priority method, and the destination country.
Is shipping included in the price of my order?
Yes!
If the product is too much or too heavy, the actual weight of the product will be difficult to calculate , we recommend to pay the freight before the delivery!
How long after I approve the production layout can I expect to receive my order?
Typical lead time with standard shipping (from proof approval to final delivery) is about 2.5 to 4 weeks.
If you have a firm event date, we recommend checking in with the sale rep prior to confirm the shipping speed to ensure an on-time delivery
What plating options are available for pins?
Gold Plated
Silver
Nickel
Black Nickel
Rose Gold
Rainbow
Copper
Bronze
Any PMS color
Note: Rainbow plated only for soft enamel
Any PMS color only for Soft Enamel
How to solve any quality issues?
We accept refund in case of the bad quality/re-make the pins until It correct according to the artwork which we confirmed, usually we will share the pictures/videos to you during the production,so each quality link can be controlled, we also will take the complete pin pictures to you confirm before the shipment.
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Do you charge for drawing?
we provide free art work for customers if you decide to order with us.
Can I make gradient colors?
Can this area be gradient?—Yes.
Electroplating causes color difference
The color seems a bit different caused by plating. For some colors, the plating will make enamel color changes darker. Which is hard to avoid or predicted.
Color change required during the sampling process
If need change colors in the process of sample, there will be extra sample cost.
Can I make/support gradient colors/effect?
Can this area be gradient?—Yes.
We can make gradient pearl, gradient sandblasted, gradient printing
What materials are the pins made out of?
The default material is iron or zinc alloy, it depends on the design.
Please contact us directly if you have a specific material request.
Which style pin should I choose?
Soft Enamel Pins, Hard Enamel Pins, Photodome Printed Pins, Diestruck Antique Pins
Can I customize the back side of my pin?
Yes, we can do a custom back stamp with your artwork, text, logo etc.
It can be raised effect, recessed effect or laser effect.
Note: Support to laser sequential number
What is your minimum order quantity?
No MOQ for new order , 50pcs for reorder.
if I re-order my products, should I pay the mold fee again?
No, we will help you to save the mold for 2 years, during this time, you needn’t pay any mold fee for re-make the same design.
What's the order process?
Submit design(you) –> submit quotation(me) –> confirm to order and pay mould cost (you) –> Create artwork (me) –> Approval (you) –> full payment or a half payment(you) –> Production + Shipping after full payment (me)
What special pin effect you can do?
1. The normal is flat pin, also support Pin on pin, Spinning pins, Slide pins, Magent pin and Hinged pins.
2. Also have many special craft: Sandblast with Transparent, Stained Glass Effect, Pearlescent, Glow, Diamond Powder, Gradient effect
Note: Gradient effect: gradient pearl, gradient sandblasted, gradient printing.
What options do you offer for pin backs/clutches?
You can choose from several different options.
1. The most common is a black rubber PVC clutch, also have different shapes and colors could be chosen.
2. Also offer silver or gold metal butterfly clutches at no extra charge.
3. Magnetic backing is also an option for an additional $0.2 per pin.
4. Deluxe locking jewelry clutches are also available for an additional $0.2 per pin..
What printing effect can we do?
The most we used is screen printing, also use UV printing and pad printing.